Privacy and Confidentiality Statement

Serenity 360 Services provides our participants with access to services and supports that respect and protect their dignity and right to privacy. We are committed to protecting and upholding all stakeholders’ rights to privacy and dignity, including participants, staff, management and representatives of other service agencies.

We are committed to protecting and upholding the participants’ rights to privacy and dignity as we collect, store and handle information about them, their needs and the services provided to them. We require staff and management to be considerate and consistent when writing documents regarding a participant and when deciding who has access to this information.

We are subject to NDIS Quality and Safeguards Commission rules and regulations and follow the guidelines of the Australian Privacy Principles in its information management practices. We will ensure that each participant understands, and agrees to, the type of personal information collected and the reasons for collection. If the material is to be recorded in an audio or visual format, the participant must agree to their involvement, in writing, before any material can be collected. The participant must also be informed at the time material is being recorded in an audio or visual format.

We will advise each participant of our Privacy Policy using the language, mode of communication and terms that the participant is most likely to understand (Easy Read documents are made available to all participants).

Serenity 360 Services will ensure that:

• it meets its legal and ethical obligations as an employer and service provider, concerning protecting the privacy of participants and organisational personnel
• participants are provided with information about their rights regarding privacy and confidentiality
• participants and organisational personnel are provided with privacy and confidentiality is assured when they are being interviewed or discussing matters of a personal or sensitive nature
• all staff, management and volunteers understand the requirements to meet their obligations
• participants are informed of Serenity 360 Services’ confidentiality policies using the language, mode of communications and terms they are most likely to understand and will attempt to locate interpreters and will use easy access materials.

This policy conforms to the Federal Privacy Act (1988) and the Australian Privacy Principles, which govern the collection, use and storage of personal information.

CONCERNS ABOUT PRIVACY CONFIDENTIALITY

If you have any concerns relating to our privacy and confidentially policy or our practices, please contact us. Our contact details are located in this website at the “Contact us section” and as provided at the end of this document. We endeavour to respond to your complaint or feedback within 7 days. At serenity 360 services, we will, where possible endeavour to resolve the issue and come to an agreed outcome. If you are not satisfied with the outcome of your complaint, you are free to refer your complaint to the Office of the Australian Information Commissioner.

HOW TO CONTACT US

If you have any questions in relation to our Privacy and confidentiality Policy or our management of your personal information you can contact our CEO or Director by email at director@serenity360services.com.au or call 08 6396 4574

Head office
94/10 Sleeper Lane
Cockburn Central
Perth, WA 6164